FAQs

How do I begin a new message?

Click the blue SEARCH button, located at the top of your CORUS homepage. Begin your search by entering the name of person, channel or consult you would like to message.

Why can’t I send a message to myself?

While CORUS prevents you from sending yourself a message, you can test how your notifications work. Either search for yourself in CORUS or visit My Account and click the Request Test Message button.

Why did I receive a URL instead of an actual message?

Recent changes to HIPAA have led to increased security policies. Because of this, text messages sent to cell phones will no longer include message contents.
For users for whom this workflow is too cumbersome, we offer CORUS Mobile:
- iPhone
- Android

How do I update my message signature?

Instructions to update your message signature are located here.

Where might I find some helpful CORUS tips?

CORUS Tips and Tricks are available here.

Do you have setup instructions?

If you’re a nurse, click here.

If you’re a provider, click here.

What is a direct message?

A direct message is one in which you, the CORUS user, select the individuals to whom your message is sent. Direct message contents are private to the members of the room.

What is a channel?

A channel is a group of individuals and is managed by the CORUS system. Messages sent to channels are public to members of the channel room, meaning that new users to the channel will see it’s chat history. These are often used for departmental- or unit-based communications. Channel members change over time. If you’d like add or remove a user from a channel, send an email request to info@teamcorus.com.

Where will I receive mobile notifications such as pages and text messages?

Channel and direct message notifications will flow to your current preferred PING device. This includes your pager, cell phone or PING Inbox.

Why are my messages truncated?

Messages forwarded from a pager to a cell phone via text messages may be truncated from the pager vendor. To correct this, contact the Pager Office via email to pagers@jhmi.edu.

When I send a message in a channel, will all channel users be notified?

Yes. In-browser notifications are attempted first.
Mobile notifications occur when any of the following statements are TRUE:
- When the CORUS user is offline.
- When the CORUS sender is not a member of the channel to which he or she is sending a message.
- When the CORUS sender includes @userid or @all in the message content.
- When the CORUS recipient has unread messages waiting longer than 30 seconds.

How will the switch to CORUS affect my notifications?

CORUS notification settings currently follow your PING preferences.
Unread CORUS messages will follow the same path that PING currently does, which is to your preferred PING device.
All notification preferences are managed through myProfile.

What should I do to prepare myself for the switch to CORUS?

To prepare, we recommend you login to myJH and review your Preferred mobile settings within myProfile.
Verify your current groups in PING are up to date. If they’re not, let us know at info@teamcorus.com.
Review My Account settings.

Can someone outside of Hopkins send me a CORUS message?

At this time, you’ll need an operator to send a message to you on behalf of a third party. To do so, call 410-502-2233 and let the operator know that you will accept PING and CORUS messages. After you’ve spoken with the operator, share 410-502-2233 with those outside of Hopkins and have the caller tell the operator that he or she would like to CORUS a message to you.

Who should I contact if I have further questions?

Please direct any questions or feedback to: info@teamcorus.com. We look forward to hearing from you!