Frequently Asked Questions
Here you’ll find answers to some of our more commonly asked questions.
How do I begin a new message?
Click the blue SEARCH button, located at the top of your CORUS homepage.
Begin your search by entering the name of person, channel or consult you would like to message.
Why can’t I find myself in CORUS search?
In CORUS, you cannot send a message to yourself. Because of this, you will not find yourself in search results.
Why did I receive a URL instead of an actual message?
- Recent changes to HIPAA have led to increased security policies. Because of this, text messages sent to cell phones will no longer include message contents.
- For users for whom this workflow is too cumbersome, we offer CORUS Mobile. Download at https://t.jh.edu/cm
How do I update my message signature?
Instructions to update your message signature are located here.
Where might I find some helpful CORUS tips?
CORUS Tips and Tricks are available here.
Do you have setup instructions?
For setup instructions, click here.
What is a direct message?
- A direct message is one that you send to one or more individual CORUS users.
- Direct message contents are private to the members of the room.
What is a channel?
- A channel is a pre-defined CORUS group. These are all of the departmental, unit and service-based groups that exist in PING.
- Channel messages are public to members of the room.
Where will I receive mobile notifications such as pages and text messages?
- Channel and direct message notifications will flow to your current preferred PING device. This includes your pager, cell phone or PING Inbox.
When I send a message in a channel, will all channel users be notified?
- Yes. In-browser notifications are attempted first.
- Mobile notifications occur when any of the following statements are TRUE:
- When the CORUS user is offline.
- When the CORUS sender is not a member of the channel to which he or she is sending a message.
- When the CORUS sender includes @userid or @all in the message content.
- When the CORUS recipient has unread messages waiting longer than 30 seconds.
How will the switch to CORUS affect my notifications?
- CORUS notification settings currently follow your PING preferences.
- Unread CORUS messages will follow the same path that PING currently does, which is to your preferred PING device.
- All notification preferences are managed through myProfile.
What should I do to prepare myself for the switch to CORUS?
- To prepare, we recommend you login to myJH and review your Preferred mobile settings within myProfile.
- Verify your current groups in PING are up to date. If they’re not, let us know at info@teamcorus.com.
- Review My Account settings.
Can someone outside of Hopkins send me a CORUS message?
At this time, you’ll need an operator to send a message to you on behalf of a third party. To do so, call 410-502-2233 and let the operator know that you will accept PING and CORUS messages. After you’ve spoken with the operator, share 410-502-2233 with those outside of Hopkins as the number for your answering service and have the caller tell the operator that he or she would like to CORUS a message to you.
Who should I contact if I have further questions?
- Please direct any questions or feedback to: info@teamcorus.com. We look forward to hearing from you!